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bkarl
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‎06-11-2025
Last activity: Jun 11, 2025 8:05:43 PM
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Troubleshooting Tip: How to fix GUI access on FortiAuthenticator when the message '500 Internal Server Error' displays

06-03-2025
Description This article describes how to solve a GUI access issue when the login prompt '500 Internal Server Error' is displayed. Scope FortiAuthenticator. Solution If the '500 Internal Server Error' message is displayed: Run the following command i...

Technical Tip: FortiMail Cloud Integration with FortiAnalyzer Fabric on premise

12-04-2024
Description This article describes the reason why is not possible to integrate FortiAnalyzer Security Fabric with FortiMail Cloud service. Scope FortiMail Cloud. Solution Sometimes users try to integrate on-premise Fortinet solutions like FortiAnalyz...

Technical Tip: How to work with FortiMail Technical Support

10-16-2024
Description This article describes which information should be provided to Technical Support when opening a FortiMail technical support ticket. Scope FortiMail. Solution For tenant FortiMail Cloud, just provide the instance name, such as labtacme-clo...

Technical Tip: Global Configuration on FortiMail Cloud for Impersonation -Analysis Dynamic is already enabled

10-06-2024
Description This article describes what to consider when administrators try to configure Impersonation by default. Scope FortiMail Cloud. Solution According to the official document Impersionation Configuring-dynamic-scanning, it is necessary to perf...

Technical Tip: LDAP query test failed on FortiMail: 'Unable to find user DN that matches mail address'

09-19-2024
Description This article describes a quick way to confirm communication correctly with an LDAP server. Scope FortiMail. Solution To perform a test go to Profile -> LDAP -> New. Fill the information requested (like in this example): Name:LDAP_USer Ser...
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