Random SSLVPN user disconnects

[Amosxyz]

Hello Everyone,

In the firewall GUI, each time a random user disconnects, we see the reason listed as "User requested termination of service." Do you have any insights into this error?

forticlient version's

7.2.7

7.2.3

7.4.3

2025-04-08 16:49:06 [324:root:2a0]deconstruct_session_id:494 decode session id ok, user=[userxxx], group=[VPN_Group1],authserver=[auth_server],portal=[full-access],host[x.x.218.x],realm=[],csrf_token=[xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx],idx=1,auth=2,sid=797357f,login=1744117062,access=1744117062,saml_logout_url=no,pip=x.x.218.x,grp_info=[EOsIBv],rmt_grp_info=[v7ATir]
2025-04-08 16:49:06 [324:root:2a0]session removed s: 0x7fb534392000 (root)
2025-04-08 16:49:06 [324:root:2a0]deconstruct_session_id:494 decode session id ok, user=[userxxx], group=[VPN_Group1],authserver=[auth_server],portal=[full-access],host[x.x.218.x],realm=[],csrf_token=[xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx],idx=1,auth=2,sid=797357f,login=1744117062,access=1744117062,saml_logout_url=no,pip=x.x.218.x,grp_info=[EOsIBv],rmt_grp_info=[v7ATir]
2025-04-08 16:49:06 [324:root:0]fsv_ip_pool_release_ip:152 ip pool release ip x.x.x.x clientid is userxxx-x.x.218.x-57802 linkaddr is x.x.x.x
2025-04-08 16:49:06 [324:root:0]sslvpn_internal_remove_one_web_session:3472 web session (root:userxxx:VPN_Group1:x.x.218.x:1 1) removed for User requested termination of service

[Jean-Philippe_P]

Hello Amosxyz, 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Thanks, 

[jhussain_FTNT]

Hi,

"User requested termination of service" - This is typically observed when there is a problem on the client side. The reason could be anything, including an ISP issue.

Kindly check with different ISP connection,if the issue happening to specific device.

Regards

Jamal Hussain